Delivery & Installation
White Glove Delivery — Available on Qualifying Orders
We don't leave equipment at your door. Our installation specialists bring your recovery studio to life — fully installed, calibrated, and ready to use on day one.
The Full Service
What White Glove Means at Biovive
Scheduled Delivery Window
We contact you 48 hours in advance to confirm a 2-hour arrival window that works around your schedule — no all-day waiting.
Two-Person Specialist Team
Our trained installation crew handles all heavy lifting and logistics. Floor protection, padding, and specialist equipment included.
Full Assembly & Calibration
Every product is professionally assembled and calibrated to factory specifications before we leave — heating targets, plumbing connections, control systems.
Packaging Removal & Recycling
All crating, foam, and packaging materials are removed and responsibly recycled. We leave your space clean.
Walk-Through & Onboarding
Your specialist walks you through all controls, safety protocols, maintenance procedures, and optimal recovery protocols.
From Purchase to First Use
Your Delivery Timeline
Order Confirmed
Within 2 hours of purchase, your dedicated delivery coordinator contacts you to initiate scheduling.
Day 0Pre-Delivery Prep Call
We review your space dimensions, electrical requirements, and access points. You receive a preparation checklist.
Days 1–3White Glove Delivery Day
Specialists arrive within your confirmed window, fully equipped. Installation, calibration, and packaging removal completed.
Days 3–1430-Day Follow-Up
Your coordinator checks in at 30 days to ensure everything is performing perfectly and answer any questions.
Day 30Common Concerns — Answered
We Handle Every Detail
"My space isn't ready yet."
No problem. We'll schedule delivery when you are. Our coordinator checks in weekly and holds your order until your site is prepared at no additional charge.
"I'm worried about damage."
Every unit is fully insured during transit and installation. Our team uses floor runners, corner guards, and professional-grade equipment. Any delivery-related damage is replaced at zero cost.
"I live in an apartment or condo."
We handle building access, elevator coordination, and HOA requirements. Our team has installed equipment in residences across hundreds of buildings nationwide.
"I don't know anything about setup."
You don't need to. Our specialists handle all technical work and walk you through operation step by step. We leave only when you're 100% comfortable.
Ready to Build Your Recovery Studio?
White Glove Delivery is available on qualifying orders at no additional cost. Confirm eligibility at checkout or speak with a product specialist. Book a consultation and we'll plan your install together.