FAQ

Straight answers on choosing, buying, and owning Biovive USA equipment. Anything not covered here — book a free consultation and a specialist will walk you through it.

How do I choose the right equipment for my space?

Start with the room, not the product. Available floor area, ceiling height, ventilation, and power access narrow the field quickly — a compact infrared sauna suite can work in roughly 60 sq ft, while multi-modality wellness rooms typically use 150–300 sq ft. A free consultation is the fastest way to a configuration matched to your space and goals.

What are the electrical requirements?

It varies by system. Many compact saunas run on a standard 120V circuit, while larger saunas, hydrotherapy systems, and cold plunge chillers may require dedicated 240V service. Every product page lists power requirements, and we confirm the full electrical picture during pre-installation planning — before anything is ordered.

How does delivery and installation work?

Qualifying orders include White Glove Delivery: scheduled arrival, placement, full assembly, commissioning, and debris removal. We coordinate access details — doorways, stairs, clearances — ahead of time so installation day holds no surprises.

Do you offer financing?

Yes — flexible financing options are available on qualifying purchases. Details on the Financing Options page.

Can I use FSA or HSA funds?

Some wellness equipment may be eligible for FSA/HSA reimbursement depending on your plan and circumstances. See FSA / HSA Eligibility for how the process works.

What warranty coverage is included?

Every system is backed by manufacturer warranty coverage, and the complete terms for your specific system are provided with your quote. Full details on the Warranty & Returns page.

Do you supply commercial facilities?

Yes. We outfit sports performance centers, clinical practices, spas and studios, corporate wellness programs, and hospitality properties — including multi-site rollouts with volume pricing and a single account contact. Start on the Commercial Solutions page.

What if my question isn't listed here?

Book a free consultation — a specialist will answer anything about equipment, space planning, or ownership, at no obligation.