Shipping policy

Shipping Policy

Effective Date: September 1, 2026

This Shipping Policy describes our general shipping terms. Certain products - particularly large equipment shipped by freight - have different processing times, transit times, delivery methods, or costs. Where a specific product page states different shipping information, the product page terms apply instead of this general policy.

Order Cutoff Time

Orders placed at or before 5:00 PM EST, Monday through Friday, begin processing according to the standard schedule below. Orders placed after 5:00 PM EST, or on a weekend or holiday, are treated as placed on the next business day, and processing begins from that day. Business days exclude weekends and applicable holidays. This cutoff determines when processing begins - it does not guarantee delivery by a specific date; see the estimated delivery timeframe below.

Standard Shipping

Applies to all products unless a specific product page states otherwise.

  • Price: Free shipping on most orders within the Continental United States.
  • Handling/Processing Time: 1-3 business days. This is the time your order is verified and prepared before it enters transit with the carrier - separate from, and preceding, transit time.
  • Transit Time: 5-8 business days after your order has completed processing.
  • Estimated Total Delivery Time: 6-11 business days from order placement, combining processing and transit. This is an estimate, not a guaranteed delivery date.
  • Destinations: We ship within the contiguous United States, Alaska, and Hawaii. We do not currently ship to U.S. territories, APO/FPO/DPO addresses, or international destinations.

Delivery windows are estimates and not guaranteed. Carrier delays, weather events, and peak-period volume may affect transit times.

Large Equipment and Freight Delivery (Product-Specific)

Many Biovive products - including infrared saunas, cold plunge systems, float tanks, hyperbaric chambers, and hydrotherapy suites - are large-format, high-value items shipped via freight carrier rather than standard shipping. These items follow the timelines below instead of the Standard Shipping estimate above:

  • Freight / Curbside Delivery (large equipment): 7-14 business days
  • White-Glove Delivery and Installation: 10-21 business days from dispatch, scheduled directly with our delivery team

White-Glove Delivery Service

Most large equipment qualifies for White-Glove Delivery, which includes:

  • Inside delivery to your designated room
  • Unpacking and debris removal
  • Basic assembly or placement
  • Initial operational check

Our delivery team will contact you to confirm your delivery window. Please ensure access, adequate clearance, and any required site preparation (electrical, plumbing rough-in, etc.) are complete before your scheduled date.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and delivery method. Free Standard Shipping is available on qualifying orders as shown at checkout. White-Glove Delivery fees, where applicable, are listed separately.

Freight Delivery - Inspection Requirements

Please inspect your shipment carefully before signing the delivery receipt:

  • Note any visible damage or missing cartons directly on the receipt
  • Photograph all exterior packaging before unpacking
  • If damage is found, accept the delivery marked "damaged" or refuse the shipment, and contact support@bioviveusa.com immediately
  • Concealed damage must be reported within 48 hours of delivery

Signing without noting damage may affect your ability to file a freight or warranty claim.

Order Tracking

You will receive tracking confirmation by email. Freight carriers will contact you directly to schedule delivery appointments for large equipment. You can also track your order through your account at bioviveusa.com.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. Biovive USA is not liable for orders lost, delayed, or undeliverable due to an incorrect address. Address changes requested after dispatch may incur additional carrier fees.

Lost, Stolen, or Damaged Packages

Contact us within 5 business days of the expected delivery date at support@bioviveusa.com for packages that are lost, stolen, or arrive damaged. We will coordinate with the carrier to investigate and, where applicable, arrange a replacement or refund.

Returns

Returns are covered by our full Return and Refund Policy - see that policy for the return window, restocking fee, and process.

Undeliverable Packages

Freight returned as undeliverable (wrong address, unclaimed, or refused without prior authorization) will incur return freight costs, and reshipment fees may apply.

Contact Us

Email: support@bioviveusa.com
Phone: 813-438-6750
Website: bioviveusa.com
Hours: Monday-Friday, 9 AM-6 PM EST
Response Time: 1-2 business days