Ownership, Protected
Warranty & Returns
Every system we carry is backed by manufacturer warranty coverage and supported by our team. The complete terms for your specific system are provided with your quote — before you commit to anything.
How Coverage Works
Clear Terms. No Surprises.
Terms Before You Buy
Every quote includes the complete warranty and returns terms for your specific system — coverage length, what's included, and how claims work. You know exactly where you stand before any commitment.
Manufacturer-Backed Coverage
Coverage is provided by each system's manufacturer and varies by product. We walk you through exactly what applies to your equipment, and coordinate directly with the manufacturer whenever you need us to.
Support That Stays With You
Your Biovive specialist remains your point of contact after delivery — for service questions, claims guidance, and getting you to the right resolution without chasing anyone.
If Something Isn't Right
Here's How We Handle It
Warranty Coverage
What Coverage Typically Includes
Typically Covered (varies by product — confirm with your quote)
- Manufacturing defects in materials and workmanship
- Electrical components and heating elements
- Structural panels and frame integrity
- Control systems and digital interfaces
- Plumbing components (hot tub / cold plunge)
- Compressor and refrigeration systems
- Labour where included by the manufacturer
- Guidance on service scheduling and repairs
Exclusions
- Normal wear and cosmetic surface scratches
- Damage from improper installation (non-Biovive)
- Water damage from external flooding
- Consumables (filters, wood elements, aromatherapy)
- Damage caused by misuse or modification
Common Questions
Warranty & Returns FAQ
Reach out through our consultation page and a specialist will open your request, confirm the exact terms that apply to your system, and coordinate next steps with the manufacturer where needed.
Coverage is provided by each manufacturer and varies by product and component. The complete terms for your system are included with your quote, and again with your delivery documentation.
Terms vary by product, and we confirm the specifics with you before anything ships back. As a general rule, keep your original documentation and avoid modifying the equipment.
It depends on the manufacturer and the type of request. Your specialist keeps you updated at every step and remains your single point of contact until it is resolved.
Questions About Coverage?
A specialist will walk you through the exact warranty and returns terms for any system you're considering — before you buy, at no obligation.